058. That Dreaded Word: Unification

“As Microsoft has grown the bias has been towards fewer people interacting directly with customers and towards over-representing the feedback from large and vocal customers.” –NRO memo 8/98

Welcome to planning Office10 and going inside the strategy, synergy, unification engine that characterized the early 2000s Microsoft (beginning in late 1998). This is a beefy post (too long for email) and even includes an embedded PDF (a new Substack feature 🔥) of the entire Office10 Vision document.

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