BONUS: Avoiding Escalation in Decision-Making
"The negative feelings around 'approval' (and the associated behavior of 'escalation') come from the notion that when you want to do something you have to somehow seek approval from management."
BONUS POST—For all email list recipients
In follow-up conversations on twitter and DMs, several asked about how exactly did the Windows (and Windows Live) teams move away from the culture of escalation and improve decision-making?
One of the most visible tools of the culture of escalation was the “review meeting” with an executive. These meetings were o…