222. Automating Processes with Software is HARD

We have decades of experience trying to automate processes. My biggest lesson is that automation is not about the easy and known flow, but about exception handling.

Something about automation that I believe is that it is *way* more difficult to do than most imagine. Most look at problems to automate from the outside—a process they find tiresome, slow, yet repetitious. They often don’t think of their own skills and tasks as easily automated. The reality is much more difficult.

Most people who have built an automation…